Support

Last updated: 26 August 2026

Something not working, or a question about your account? Write to us and we will answer.

Contact

support@drapiqai.com
We reply within two business days.

Before you write

Telling us these three things usually saves a round trip: the e-mail address on the account, the phone and OS version, and what you did just before the problem appeared.

Frequent questions

The try-on did not work

A failed render never uses up an allowance. Try a different photo — full length, good light, plain background works best — or a different item. If it keeps failing, write to us with the time it happened.

A product link did not import

Some shops block automated readers. Add the item from a photo instead; everything else works the same.

I paid but Premium is not active

Open Profile → Restore purchases. If that does not help, send us the store receipt.

I want my data deleted

Profile → Delete account, or see the account deletion page.